To cancel a Vodafone Pay As You Go plan, you can do it through the My Vodafone app, by calling customer service, or by submitting an online cancellation form. There is no contract to escape, so the process is straightforward. The steps below cover all three routes, plus what to do about automatic payments and your remaining credit.
The app is the quickest route for most people. Open My Vodafone and tap 'Manage plan' on the dashboard. Scroll down on that screen and you will find an Auto-Renew toggle. Switch it off, and your plan will not renew at the end of the current cycle. If you want to close the account entirely rather than just stop the renewal, you will need to follow up by phone or online form (details below).
Call 191 from your Vodafone mobile, free of charge. If you are calling from a different phone, use 03333 040 191 (standard UK call rates apply). Tell the agent you want to cancel your Pay As You Go account. They will ask for your account number and some personal details to verify your identity, then confirm the cancellation and give you a reference number. Keep that reference number.
Lines are open Monday to Friday 8am to 9pm, Saturday 8am to 8pm, and Sunday 9am to 6pm, though hours can vary so it is worth checking vodafone.co.uk before you call.
Yes. Vodafone offers a cancellation form on its website at vodafone.co.uk as an alternative to the phone. Log in to your account, locate the cancellation form, and submit your request. This suits anyone who would rather avoid a phone queue. You should receive a confirmation email once the request has been processed.
If you set up automatic top-ups or a recurring bundle payment, switching off Auto-Renew alone may not stop the card being charged. Log in to the Vodafone website, go to your payment settings, cancel any scheduled payments, and remove your card details. Doing both steps means there is no risk of an unwanted charge after you have left.
Any credit left on a PAYG account is generally lost when the account closes, as Vodafone does not refund unused balances. If you want to keep your phone number and move it to another network, request a PAC (Port Authorisation Code) by texting PAC to 65075 or asking the agent when you call 191. The code arrives by text within seconds and is valid for 30 days. If you simply want to abandon the number, request a STAC code instead, which confirms you are leaving without porting.
Vodafone typically sends a confirmation by text or email once the cancellation is processed. If you turned off Auto-Renew through the app, your current plan runs until the end of the billing period and then stops. If you cancelled by phone or form, the agent will confirm whether the closure is immediate or end-of-cycle. Either way, hold onto your reference number until you have confirmed the account is closed and no further payments have been taken.
## Quotations > if its prepaid and you configured auto payments, just log in the website and stop them, remove the card to feel safer. > — Anonymous user (Reddit, r/SpainAuxiliares) (https://www.reddit.com/r/SpainAuxiliares/comments/1cx68jt/how_to_cancel_vodafone_plan/) ## Frequently asked questions ### how do I cancel Vodafone pay as you go You can cancel through the My Vodafone app by tapping 'Manage plan' and switching off the Auto-Renew toggle, by calling 191 from a Vodafone phone or 03333 040 191 from any other phone, or by submitting an online cancellation form. If you only switch off Auto-Renew in the app, your plan will stop renewing but the account won't fully close-you'll need to call or use the online form to cancel completely. ### can I cancel Vodafone PAYG without calling Yes, you can cancel online using Vodafone's cancellation form without making a phone call. Alternatively, you can use the My Vodafone app to switch off Auto-Renew, though this only stops the plan renewing rather than fully closing your account. ### what number do I call to cancel Vodafone pay as you go Call 191 from your Vodafone mobile for free, or 03333 040 191 from any other phone at standard UK call rates. Customer service lines are open Monday to Friday 8am to 9pm, Saturday 8am to 8pm, and Sunday 9am to 6pm. ### do I lose my credit if I cancel Vodafone PAYG The article does not specify what happens to remaining credit when you cancel, so you should ask the customer service agent when you call 191 or 03333 040 191, or check your cancellation confirmation for details about any unused balance. ### how do I turn off auto payments on Vodafone pay as you go Log into the My Vodafone app or website and navigate to 'Manage plan', then switch off the Auto-Renew toggle. If you have automatic card payments set up, you should also remove your card details from the website for extra security. ## Sources 1. [How to cancel Vodafone plan : r/SpainAuxiliares - Reddit](https://www.reddit.com/r/SpainAuxiliares/comments/1cx68jt/how_to_cancel_vodafone_plan/) (www.reddit.com) 2. [How To Cancel Vodafone](https://emma-app.com/how-to-cancel/vodafone) (emma-app.com) 3. [Vodafone Support Centre](https://www.vodafone.co.uk/support/articles/how-do-i-renew-pause-or-cancel-my-pay-as-you-go-plus-plan----0e3544f1-ba77-4d34-94ef-60522af13c85) (www.vodafone.co.uk)