Cancelling your Vodafone mobile plan comes down to three routes: using a PAC Code (if you want to keep your number and move to another network), using a STAC Code (if you want to leave without taking your number), or going through Vodafone's standard cancellation process by calling 191. The right method depends on whether you are in or out of contract, and what you want to happen to your phone number. Here is what each option involves.
A PAC Code lets you cancel your Vodafone contract and transfer your existing number to a new network in one move. The moment the new provider completes the port, Vodafone's service ends automatically. This is the tidiest option if you are switching networks and want to keep your number.
A STAC Code does the same job on the cancellation side, but without the number transfer. Your number stays with Vodafone until the end of your final billing cycle, then it goes inactive. If you are not fussed about keeping the number, or you are moving to a SIM-only deal with a fresh number, this is the simpler path.
You can request either code by texting Vodafone or calling 191. Ofcom rules mean Vodafone must provide the code within one working day.
If you are not switching networks and just want to end the contract, call 191 from your Vodafone phone. You will need to give 30 days' notice. As one Reddit user in the r/Vodafone community confirmed: "Call customer services on 191, give 30 days notice. Option 2 (low hassle): port the number to another network which will automatically cancel contract."
If you are calling from a non-Vodafone phone, the number is 03333 040 191. Have your account details ready. The adviser will confirm your end date and flag any outstanding balance before processing the request.
Yes, if you cancel before your minimum term is up. Vodafone offers 12, 24 and 36-month contracts, and leaving any of them early triggers an Early Exit Fee. This is calculated on the remaining months left on your plan and appears on your final bill.
If you are on a plan that includes a device on a Mobile Payment Plan (such as the Infinite Data Plan with a handset), you will also need to pay off the remaining device cost in full. This is separate from the service charge.
Out-of-contract customers do not pay an exit fee. They just serve the 30-day notice period.
If you cancel without transferring your number (via standard cancellation or a STAC Code), the number goes inactive at the end of your last billing cycle. Once it is gone, recovering it is difficult and not guaranteed. If there is any chance you will want the number later, request a PAC Code and port it somewhere first, even a cheap PAYG SIM, to keep it alive.
Yes. A 30-day mobile broadband or SIM-only contract still requires 30 days' notice. Call 191, confirm you want to cancel, and the service ends after that notice window. There is no early exit fee on a rolling contract because there is no minimum term to breach.
The whole call typically takes under 15 minutes. Vodafone may offer a retention deal before processing the cancellation; you are under no obligation to accept it.
## Quotations > Call customer services on 191, give 30 days notice. Option 2 (low hassle) Port the number to another network which will automatically cancel contract. > — Anonymous user (Reddit r/Vodafone) (https://www.reddit.com/r/Vodafone/comments/1l09pud/30_day_mobile_broadband_contract_how_do_i_cancel/) ## Frequently asked questions ### how do I cancel my Vodafone contract and keep my phone number Request a PAC Code from Vodafone by texting or calling 191. Once you have the code, give it to your new network provider, and they will complete the transfer automatically, which triggers the cancellation of your Vodafone contract. Vodafone must provide the PAC Code within one working day. ### what is the difference between PAC and STAC code Vodafone A PAC Code lets you cancel Vodafone and transfer your number to another network in one move. A STAC Code cancels your contract without transferring your number-your number stays with Vodafone until the end of your final billing cycle, then goes inactive. Use PAC if you want to keep your number, and STAC if you don't need it. ### how much notice do I need to give to cancel Vodafone You must give 30 days' notice to cancel a Vodafone 30-day mobile broadband contract. Call 191 from your Vodafone phone to provide notice, or request a PAC or STAC Code to trigger automatic cancellation when your new provider completes the transfer. ### can I cancel Vodafone early without paying a fee If you are on a 12, 24, or 36-month contract with Vodafone Australia, you will be charged an Early Exit Fee if you cancel within the contract period. In the UK, using a PAC Code to switch to another network avoids early termination fees because the cancellation happens automatically when the new provider completes the port. ### what number do I call to cancel Vodafone UK Call 191 from your Vodafone phone to cancel or request a PAC or STAC Code. You must give 30 days' notice when cancelling directly, or the codes will trigger automatic cancellation when your new provider processes the transfer. ## Sources 1. [How To Cancel Your Vodafone Contract: Exit Fees, Notice & Your ...](https://kenstechtips.com/index.php/cancel/how-to-cancel-vodafone-contract) (kenstechtips.com) 2. [Cancelling Your Plan | Vodafone Australia](https://www.vodafone.com.au/support/plans/close?srsltid=AfmBOooAaqpkl7YBtVTfOoppMNkAFwU-6tkSSSFZE4RZCkyu5HWlN9g4) (www.vodafone.com.au) 3. [30 day mobile broadband contract - how do I cancel? : r/Vodafone](https://www.reddit.com/r/Vodafone/comments/1l09pud/30_day_mobile_broadband_contract_how_do_i_cancel/) (www.reddit.com)