Virgin media hub 5 manual

The Virgin Media Hub 5 doesn't come with a printed manual, but setup is straightforward using the QuickStart kit supplied to new customers. Everything you need to get online is in the box, and the process takes around 10 minutes.

What comes in the Virgin Media QuickStart kit?

Virgin Media sends new customers a QuickStart kit containing the Hub 5 itself, a power cable, and either a splitter or a broadband cable depending on your connection type. Check the box contents before you start. If anything is missing, contact Virgin Media before attempting setup.

How do I set up the Virgin Media Hub 5?

1. Connect the splitter or broadband cable into the back of the Hub 5.
2. Plug the power cable in and switch the Hub on at the mains.
3. Wait for the Hub to boot. The front light will cycle through colours before settling. Give it a few minutes.
4. Find your WiFi name and password on a sticker on the bottom of the Hub 5.
5. On your phone, tablet or laptop, connect to that WiFi network using the password printed on the sticker.
6. Once connected, download the Virgin Media Connect app and follow the on-screen steps to complete activation.

Virgin Media recommends the Connect app as the main tool for managing your Hub, checking speeds and getting the most from your service.

Where do I find my Hub 5 WiFi name and password?

Both are printed on a label on the underside of the Hub. The WiFi name (also called the SSID) and the password are unique to your device. You can change both later through the Connect app or the Hub's admin settings, but the defaults work fine for initial setup.

What if I'm replacing an old Hub?

If Virgin Media has sent you a Hub 5 as a replacement for an older Hub 3 or Hub 4, act promptly. According to Virgin Media, the old Hub stops working five days after the replacement is dispatched, leaving you without broadband until the new one is plugged in. Disconnect the old Hub, connect the Hub 5 using the steps above, and you're done.

Is there a video guide for Hub 5 installation?

Yes. A video by Lurgs How To Guides on YouTube covers Hub 5 installation and how to change your WiFi network name and password. It has accumulated 192,000 views, which suggests it answers the questions most people actually have. Search "Lurgs Hub 5 installation" on YouTube to find it.

Which Hub models does Virgin Media currently supply?

As of May 2026, Virgin Media's broadband equipment range includes the Hub 3, Hub 4 and Hub 5. New customers on faster packages typically receive the Hub 5. If you're unsure which Hub you have, check the label on the back or underside of the device.

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